Clearance
AUTHORITY TO LEAVE (ATL)
At the time of ordering, when You grant Us ATL You are accepting and agreeing to abide to the following terms:
- To have Our nominated courier service leave Your item(s), unattended in accordance with any specified instructions (if any).
- That Your item(s) is deemed as being “delivered” once item(s) has been left at Your nominated address.
- That Our nominated courier service, should they believe it unsafe to leave the item(s) unattended at the nominated address, can at their discretion, leave a delivery/collection card and take your item(s) to a relevant collection point.
- It will be Your responsibility to collect Your item(s) from the collection point (if applicable).
We will not be held liable for any loss due to theft or negligence etc. once the item(s) has been deemed as being delivered by Our courier service.
RETURN TO SENDER (RTS)
It is the sole responsibility of the customer to enter their correct delivery address, as well as collecting their parcel from a collection point, if applicable. We are not liable for any information incorrectly entered by the customer at the time of placing their order. We invite You to review and verify all Your order details via Your emailed order confirmation. In the event that the parcel is unable to be delivered due to the customer’s error and therefore RTS, We will contact You with options for (non-subsidised) re-shipment at the Your expense.
SHIPPING DOMESTIC (WITHIN AUSTRALIA)
METHODS
Orders will be shipped via Australia Post, Fastway & Toll Ipec.
CHARGES
We offer flat rate (subsidised) shipping on all STANDARD orders in Australia for $16.95. Orders will be shipped as soon as possible, depending on product availability. If a product is not available customers will be notified via email.
DISPATCH TIMES
We will do our best to deliver your order promptly. Once payment has been processed, items in-stock will be dispatched the following day. All orders are expected to be dispatched within 72 hours. In the unlikely event that an item you ordered is unavailable we will endeavour to notify you within 24 hours.
DELIVERY TIMES
Delivery times are estimated between 1-10 days from the date of dispatch, depending on your location:
- 1-2 business days – NSW / ACT
- 2-3 business days – VIC / QLD
- 4-5 business days – SA / TAS
- 7-10 business days – WA / NT
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.
While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery.
SHIPPING INTERNATIONAL (OUTSIDE OF AUSTRALIA)
METHODS
Orders will be shipped via Australia Post Express International with online tracking and signature on delivery.
CHARGES
Costs vary depending on the items purchased and the country being shipped to. To find out the shipping cost prior to ordering, please add products to your cart and on the Shopping Cart page select which country to ship to. Freight is calculated based on volume or Kg whichever is greater.
Your order may be subject to additional sales taxes, duty and Customs charges upon delivery that are determined by your local government.
INTERNATIONAL CUSTOMS CHARGES AND DUTIES
International (outside Australia) customers must pay applicable sales tax, duty and Customs charges. Your local government determines duty and Customs charges, which varies by country. Duties, taxes and/or Customs fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged. Your order confirmation details only the charges we are collecting. Contact your local government or visit your local Customs government website for specific details
DISPATCH TIMES
We will do our best to deliver your order promptly. Once payment has been processed, items in-stock will be dispatched the following day. If there is a problem with availability or with sending your order, we will contact you to let you know within 24 hours.
DELIVERY TIMES
Delivery times are estimated between 1-10 days from the date of dispatch, depending on your location.
*Please allow additional 1-2 business days on top of the above allocated times for regional areas.
While all care is taken in the packaging and postage of your purchase, we will assume no liability for any late delivery or any delivery delayed, held or detained by local government agencies or authorities.
